>>> Services
EVERYTHING A DISPATCH OFFICE SHOULD DO.
AND EVERYTHING BEYOND IT.
We strive to become an extension of our carriers' businesses instead of simply finding loads. Here's what's on the table when you roll with HDL.
Core Dispatch
16 Services24/7 Dispatch Support
Around-the-clock coverage — nights, weekends, holidays.
Dedicated Dispatcher
One point of contact who knows your truck and your lanes.
Load Planning & Freight Sourcing
Loads sourced across every major board and direct broker network.
Aggressive Rate Negotiation
We push for every dollar the market will pay — every load, every time.
Broker Communication
We handle broker back-and-forth so you stay focused on driving.
Route Planning & Optimization
Smart routing to keep miles paid and deadhead down.
Broker Credit Checks
Every broker vetted before we book — you get paid.
Rate Confirmation Review
Every rate con reviewed line-by-line before you sign.
Paperwork Management
BOLs, PODs, and rate cons organized and submitted.
Lumper Coordination
Lumper fees handled and receipts tracked for reimbursement.
Detention Assistance
We chase detention pay so you're not sitting for free.
TONU Assistance
Truck Ordered Not Used — we go after the pay when brokers cancel.
Appointment Scheduling
Pickup and delivery windows locked in and confirmed.
Driver Check Calls
We keep brokers updated so drivers aren't on the phone.
Daily Load Updates
Clear status on every load — start to finish.
Carrier Support
We solve problems the moment they come up.
Beyond Dispatch
16 ServicesConsulting, compliance, growth planning, and back-office support that most dispatch agencies don't touch.
New Authority Guidance
Start-up checklists, MC/DOT setup, first-load readiness.
Carrier Onboarding
Full onboarding walkthrough — nothing skipped, nothing missed.
Broker Packet Completion & Submission
We build and send your broker packets so you can book faster.
Factoring Company Referrals
Vetted factoring partners to keep cash flow steady.
Fuel Card Referrals
Fuel discount programs matched to your lanes.
Compliance Guidance
Stay ahead of FMCSA, DOT, and safety score issues.
Dispatch Consulting
One-on-one guidance on how to run smarter.
Operations Consulting
Structure your back office like a real trucking company.
Business Growth Planning
From one truck to a fleet — a real plan, not a hope.
Load Strategy & Lane Analysis
The lanes that actually pay — and the ones that don't.
Revenue Optimization
Push net-per-mile up, not just gross.
Driver & Carrier Support
Real human help when the wheels stop turning.
Document Organization
Everything filed, everything findable.
Carrier Profile Management
Broker portals, MC packets, and profile updates.
Broker Communication Pickup → Delivery
We stay on the line the entire load.
Carrier Safety Operations
Safety score protection is part of dispatch — not an afterthought.